Frequently Asked Questions
Everything you need to know about your order and our orthotic footwear.
How do I determine my correct size for Aetrex shoes?
We recommend using our online size guide or visiting a local retailer equipped with Albert 3D foot scanning technology for the most precise fit and arch support recommendation.
What is your return policy for footwear?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your orthotics sooner.
Can I use my HSA or FSA to purchase Aetrex products?
Yes, many of our orthotic shoe inserts and supportive footwear are eligible for purchase using Health Savings Account (HSA) or Flexible Spending Account (FSA) funds.
Are your orthotics compatible with other shoe brands?
Absolutely. Our orthotic inserts are designed to fit most standard casual, athletic, and dress shoes to provide superior alignment and comfort regardless of the brand.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other regions, please check our store locator for international authorized distributors.